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Series 3200 Proves Its Worth in 49-Position PSAP

In July of 2007, the call-taking and dispatch system that had just been installed in the new 9-1-1 Communications Center at DeKalb County, Georgia, proved its worth. Mere minutes after the cutover to the new system had been completed, a man whose wife was having a heart attack called the center for help. Thanks to the center’s new equipment, including its Zetron Series 3200 E9-1-1 Telephone System, the operator was able to track the caller and dispatch emergency help to the scene immediately.

"We get well over a million calls a year, and our margin of error is zero," says Paul O’Neal (Neal) Hardin, ENP, Telecommunications Supervisor and Radio Systems Manager for DeKalb County. "We needed a system that would be reliable, redundant, and intuitive for our operators to use. And that’s what we got.”

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Saudi Aramco’s Emergency System Features DCS-5020

Saudi Arabia’s national oil company, Saudi Aramco, recently decided to improve the emergency communication system they were using in their Riyadh Refinery Emergency Control Room. With the help of Baud Telecom Company (BTC), they installed Zetron’s DCS-5020 TETRA Digital Console System. This project consolidated 11 hotline telephone lines into a single console system, greatly improving the company’s ability to respond to disasters and other critical emergencies.

"Now, during an incident, members of the Disaster Team can all attend to the emergency together,” says Eric Lozada, Radio Transmission Networks Division, BTC.

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5 Ways Zetron Supports Your Move to Digital
1. Use Zetron’s iRIM to access digital radios.
With Zetron’s Intelligent Radio Interface Module (iRIM), you can migrate to digital radio without having to replace your existing analog console with an expensive digital one.

2. Use the Series 4000 to access both analog and digital radios.
Zetron’s Series 4000 allows you to dispatch to both analog and digital radios at the same time, which can improve interoperability.

3. Meet upcoming narrow-banding requirements.
FCC-mandated 12.5 kHz and 6.25 kHz narrow-banding requirements are on the horizon. With Zetron consoles, you can interface to legacy analog FM radios and digital, narrow-band radios. This allows you to migrate your entire radio system from analog to digital at your own pace.

4. Use Zetron consoles to conform to P25. 
Zetron consoles can help you conform to P25 standards. This helps you qualify for federal P25 funds, improves your interoperability, provides a rich feature set, and gives you access to an open architecture, so you’re not limited to a single vendor. (See Zetron’s P25 Application Note for details.)

5. Upgrade your system as digital and IP technologies evolve.
 Zetron offers migration paths for:
 • Zetron radio dispatch systems
 • Zetron 9-1-1 call-taking systems
 • Zetron IP Fire Station Alerting


APCO International
August 16 - 19, 2009
Las Vegas, NV

Texas NENA
August 24 - 25, 2009
Houston, TX

full schedule . . .

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